SYDNEY, AUSTRALIA – Two businesses, First Focus and Integris, have announced in a press release that they will combine to form an AI-enabled managed services business that serves Australia, New Zealand, and the United States.
The two companies believe that AI will reshape how managed services operate, and it will be defined by:
- Stronger AI capability inside service organizations
- More practical AI outcomes for customers
- Ability to keep investing as the market continues to consolidate
“This is about building a stronger AI-enabled managed services business for the future,” Ross Sardi, First Focus’s CEO, says. “AI is changing how great service organizations operate, how customers use technology, and where value will be created over the next decade.”
Both companies are also focusing on growing their client base in Australia and New Zealand. “ANZ is an important growth market,” Rashaad Bajwa, Integris’s CEO, says, “and we’re excited to support Ross and the team as they continue to scale the business.”
What This Means for Customers
With AI as the center of operations, First Focus and Integris will be able to build a “stronger platform for continued growth in Australia and New Zealand.”
For customers, this means they’ll be able to enjoy:
- Deeper AI expertise
- Stronger security capability
- Broader international support
- Best-in-class 24/7 service
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
