
DUBLIN, IRELAND — Communications Workers’ Union (CWU) members at Covalen, an outsourcing company serving Meta, went on strike from 1:30 PM to 7:30 PM on January 6. Over 100 workers are expected to picket outside the Nova Atria building in Sandyford.
This activity was held in response to the company’s redundancy strategy, wherein hundreds of employees were informed that their roles would be made redundant under the minimum redundancy provisions. It served as an organized response to lost benefits and broader workplace pressures and injustices.
What we are seeing is the ripple effect of Mark Zuckerberg’s implementation of AI. The treatment of these workers in this industry in this instance is shambolic. It’s happening without the right to collective bargaining. The statutory minimum payment (Covalen’s current redundancy strategy) is simply the cheapest option.
— Ian McArdle, Communication Workers Union Member
Participating workers cited demands for higher wages, better work-life balance, and an enhanced redundancy package for those affected by the strategy.
What This Means for the Company
As Meta’s outsourcing partner, this significant disruption could raise concerns about Covalen’s service continuity. It might escalate the need for the management, clients, and labor representatives to meet, express concerns, and align expectations.
While the strike evidently reflects Covalen workers’ dissatisfaction with the company’s practices, this issue may also ripple across the tech industry as a whole. Hence, this is a call for companies to review their redundancy practices and workplace conditions, and assess whether these are affecting employees’ morale and retention.
Recently, Covalen released a statement promising to engage with its teams to foster meaningful dialogue regarding such issues.
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The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
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