SINGAPORE, SG – Remote staffing and outsourcing firm BruntWork expects its client base to jump by 60% over the next 18 months. This anticipated growth is driven by an increasing number of companies shifting from in-house setups to outsourcing their customer experience operations.
Businesses are recognizing that customer experience doesn’t have to be delivered from a single location to be effective. The technology exists to maintain quality interactions regardless of where team members are based, and the cost savings are substantial.
— Winston Ong, BruntWork Founder
The company recently reported having achieved revenues of $418.7 million and boasts a 98% client satisfaction rate. Their team of approximately 1,000 serves clients in the U.S., the U.K., Canada, and Australia.
Key Drivers Behind the New Client Acquisition
BruntWork sees three reasons for this:
- Clients seek their customer service teams because they can…
- Get specialized support roles
- Deploy the outsourced team within 14 days on average, allowing them to scale quickly
- Save 60–80% on cost
- Be assured with BruntWork’s triple security certification in protecting their data
- They integrated technology into their workflow, using their…
- Proprietary AI platform to augment their agents’ work
- RemoteDesk platform for continuous facial authentication for security compliance
- The global BPO market’s continued expansion is allowing remote and distributed CX models to become mainstream.
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
