Book A Discovery Call With Chris Mackintosh
COO OF LOGIX BPO
Chief Operating Officer at Logix BPO, overseeing global multi-channel operations spanning contact centers, RPO, sales, technical support, and outbound services.
Industry veteran with COPC, Six Sigma, APM, and Prince2 certifications, specializing in customer experience optimization and operational excellence. Successfully established and scaled greenfield centers across Asia, Africa, and South America, consistently achieving top vendor rankings. Proven track record implementing AI, ML, and RPA solutions to enhance operational efficiency.
Core expertise includes:
– Multi-site operations management across 15+ countries including Philippines, India, UAE, South Africa, and Vietnam
– End-to-end center development from site selection to full-scale operations
– Performance optimization focusing on CSAT, NPS, and VOC metrics
– Strategic implementation of automation solutions
– Global compliance and regulatory adherence
– Cross-cultural team leadership and development
Successfully built and led world-class BPO operations, consistently exceeding KPIs while maintaining strict compliance standards across diverse markets and regulatory environments.
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